- You can cancel ready order as long as it has not been shipped. However, bespoke orders can only be tweaked. We will ensure that any communication of cancellation of an order or any applicable refund will be made in real time.
- Cancellations by customers for bespoke will not be considered if the vendor has started process of production or if the order is underway. Wawooh hold all the rights to accept or decline any cancellations.
- Any modifications to your order would also be governed by the above terms.
To return, kindly notify us within 48 hours upon receiving the item of your intension to return. Please note that the item to be returned must be returned within 7 working days after complaints has been made.
If return claims are valid for defect (a damaged/defective condition or when the incorrect item is sent), the return delivery of the item will be charged at no fee to you. Wawooh will cover return shipping charges for items that are received in a damaged/defective condition or when the incorrect item is sent.
To return any of the Products delivered to you, simply place them in their original packaging our courier partners will come and pick up the item from you within three to five days after the complaint has been received.
However, if you wish to return the item yourself, simply package them and mail them back to us. For your protection, we suggest sending your return via insured parcel post or other traceable method. Wawooh is not responsible for returns until they are received in our office. Wawooh will determine that the Products were returned in their original condition and claims are valid, at which point you will be deemed to have rejected the Products and title will return to us and a refund will be made.
Upon receiving your returned good, please allow up to 3-5 working days for your return to be fully processed.
Returning Readymade or bespoke items
- Returns of untagged products will not be accepted.
- We will accept your returns for readymade and bespoke orders. If an order is determined to be non-compliant (the product arrived damaged, there is a manufacturing default, the color is different than the color in the product picture, the measurements not exact, the product is not the same as the one shown on the product picture, the materials and the other descriptive elements are different from the reality (Vendor state cotton whereas it is not true) in clothing.
- Returned items must be unused and unwashed. The item should be returned with its original tag.
- Wawooh holds the right to accept returns/cancellations, request for evidence of defect or problems If you are not satisfied with your custom item or require us to alter the product, please email us on – firstname.lastname@example.org or call 07000-WAWOOH
Return shipping costs due to buyer’s remorse, incorrect ordering or sizing issues by buyer are not covered under our return policy. Claims or cost for defect on such item (readymade and customized products) to be returned will be transferred to you and the return shipping cost will be borne by you.
- After receiving and inspecting the returned merchandise, we will reimburse your account (bank) for the purchase price of the item, including the initial shipping fee if applicable. We will credit the same account used to make the purchase.
- Items that are refused upon initial delivery and returned to us will be issued a full refund minus the cost paid to ship the item out to you.
- Untagged items would result in a total denial of your return.
Only purchases that cannot be replaced, repaired or out rightly cancelled will receive a refund for the returned merchandise.
Refund Process and Timeframe
- Refunds will be processed to the original method of payment within 3-5 business days after claim has been verified as valid.
- Once the return has been processed, you will receive a return email confirmation.
- Depending on the credit or debit card company, it may take an additional 3-5 business days after the credit is applied for it to post.